FAQ

We are OPEN for visitation. We have a few guidelines for visitors so that we can provide a safe environment for all:

• Visitors are required to wear face masks throughout the visit
• Free COVID-19 testing is available to all visitors, but not required
• Vaccinated and non-vaccinated residents will be allowed to host visitors both indoors and outdoors
• Indoor Visitation for non-vaccinated residents may be restricted under the following conditions:
  • Facility has a less than 70% vaccination rate
  • AND county positivity rate is greater than 10%
• Appointments are requested, but not required
• All visitors must screen in by answering a series of questions about symptoms, travel, and contact on our kiosk
• Visitors must use hand hygiene before and after their visit
• All visitors must be at least 6ft from staff, other visitors, and other residents

We will continue to practice rigorous COVID-19 infection prevention. This includes: health screening for everyone who enters the home, hand hygiene, mandatory face coverings, PPE for our staff, enhanced cleaning and disinfection practices, resident and staff testing as required, and separate areas for COVID-19 care as needed.

You can read Texas Health and Human Services official rules for reopening on their website: https://apps.hhs.texas.gov 

We have an extensive, infection and prevention control programs in place at our home to protect residents, their families and our staff. These efforts include health screening for everyone who enters the home, hand hygiene, mandatory face coverings, PPE for our staff, enhanced cleaning and disinfection practices, resident and staff testing as required, and separate areas for COVID-19 care as needed. Please see our COVID-19 Response Plan.

Yes, please contact us to setup and tour.

We will schedule a time that works best for you. We understand nothing gives you peace of mind like experiencing a home’s services firsthand. For your safety and the safety of our current residents and staff, we do require face coverings throughout the tour.

Our 3 White Glove Inspectors visit at minimum twice per year to ensure that the buildings are meeting our high standard of Creative Solutions Clean. The White Glove team reviews the building inside and out with a special focus on our kitchens. They grade on a scale from 0 -100. They identify opportunities for improvement and provide training and support to our skilled Environmental Services Supervisors.

There are many things to consider when looking for a home for your loved one:

• A safe and secure environment

• Specific care needs that your loved one requires

• Highest standards for cleanliness

• A quality dietary program that offers healthy meals with fresh ingredients

• An engaging and enriching activity program

• Frequent communications between staff and families

Your loved one may need a skilled nursing stay if they:

• Cannot take care of themselves due to a physical, emotional or mental problem

• Bathing, eating, and other personal needs become hard for the individual to take care of

• Requires more care and attention than a caregiver can provide

• Might wander away if not supervised by a caregiver

• Discharged from the hospital and requires temporary skilled nursing care before returning home

or to a residential home

• Was recommended to be placed in a nursing home by a doctor or other physician

• Scheduled Appointment
• Personal Protective Equipment (PPE) training
  o We will provide this training on the first visit
• PPE worn throughout visit
• Documented
• At least 18 years of age

• Essential Caregiver visits can begin on the first day of admission.
  o All visits are by appointment only. This ensures that we can accommodate visitation
  comfortably and safely for all of our residents.
• Virtual visits can be scheduled any time.
• Indoor & outdoor visits can be held when a resident has a known negative status.

To schedule or learn more, please contact us.